-
- Full Refund Protection:
-
-
- Receive a full refund for cancellations made 30 days or more before the event.
-
- Partial Refund or Full Reservation Credit:
-
-
- Get a 50% refund or opt for a full reservation credit for cancellations made between 10 and 29 days before the event. Credit will be valid up to one year from its original reservation date.
-
- No Refund or Reservation Credit:
-
- Please note that cancellations made less than 10 days before the event are not eligible for refund or reservation credit.
We highly recommend adding the Safe-Guard Add-On during checkout.
-
We understand that plans can change unexpectedly, and we want to provide you with peace of mind when booking your reservation. Introducing our Reservation Safeguard Add-On, designed to offer flexibility and protection for your upcoming event.
Benefits:
- Flexibility: Choose the option that best suits your situation.
- Peace of Mind: Protect your event in case unforeseen circumstances arise.
- Easy Process: Hassle-free cancellation and credit process.
- Refund guaranteed for cancellations made 2 weeks or more before the event. A 50% refund or full reservation credit is eligible for cancellations made 1 week before the event. Reservation credit or rescheduling available up to 24 hours before the event.
Please note that the Reservation Safe-Guard Add-On and processing fee are non-refundable.
Standard Cancellation Policy Details:
Receive a full refund or reservation credit for cancellations made 30 days or more before the event.
How it Works:
- Simply add the Reservation Safe-Guard Add-On during the booking process.
- If you opt out of the safeguard add-on during booking, you have 3 days before your reservation date to purchase the add-on. Contact our guest experience team reservations@sparkmissionbay.com.
- Reservation safeguard can be purchased 1-2 days before or on the day of the event for a fee of $30. Contact our guest experience team reservations@sparkmissionbay.com
- In case you need to cancel your reservation, contact our guest experience team reservations@sparkmissionbay.com and provide details.
SPARK Terms and Conditions:
- The Reservation Safe-Guard Add-On can be purchased at the time of booking.
- If you opt out of the safeguard add-on upon booking, you have until 3 days before your reservation date to purchase the add-on. Contact our guest experience team reservations@sparkmissionbay.com.
- If you purchase 1-2 days before or on the day of the event, you will be able to purchase the add-on for a flat fee of $30. Contact our guest experience team reservations@sparkmissionbay.com.
- Cancellations must be communicated to our guest experience team reservations@sparkmissionbay.com.
- Refunds or credits will be processed based on the cancellation timeline mentioned above.
- Please note that the Reservation Safe-Guard Add-On and processing fee are non-refundable.
Note: This add-on is designed to complement our existing cancellation policy and provide additional protection for our valued customers.
Fee for SPARK spaces:
- $10 for Fire Pits per rental
- $30 for Corner Cove, Backstage, Porch, Bus per rental
- $50 for Backstage + Porch + Yosemite – per rental
- For any last-minute purchases for the Safe-Guard Add-On purchased between 1-2 days before the event, customers will have to pay a $30.00 flat per rental
